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Help Centre

Frequently Asked Questions

Personalisation

Can I have two or more different names printed on my pack of labels?

Can I have more than one name on a label?

Can I include a phone number on my labels?

Can I include my child’s class name / number on my labels?

Can my name include special characters / accents?

Can I have plain labels, without any name or wording?

Our Labels

Can I put my name labels through the dishwasher?

Why didn't I receive any clear overlays with my shoe stickers?

I bought some iron on labels but they’ve started to peel off after just a few washes, why aren’t they staying on?

Typos & Errors

I’ve placed an order but realised I've made a mistake, can I correct it?

I’ve received my stickers but you’ve made a mistake, can you redo them please?

Ordering & Payment

Can I order by telephone?

I’ve changed my mind, how do I cancel my order?

How can I get in touch with you?

Delivery

How much is delivery?

How will I know you've received my order?

How will I know when my order has been dispatched?

How long will it take for my order to arrive?

I still haven’t received my order, where is it?

Do you ship internationally?


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